In this assessment task, you will set out personal and professional goals in a professional development (PD) plan. Then you will obtain third-party verification of participation in networking or professional development to achieve goals set out in your PD plan. Finally, you will submit a reflection on your personal development.
Procedure
- Reflect on your leadership skills in the context of the work you completed in Assessment Tasks 1–3. This will be a self-assessment exercise, so questions you should ask yourself include the following.
- What did I do well?
- What areas need improvement?
- Did I engage all stakeholders?
- Did I display ethical conduct? If so, how/how not?
- How was my leadership style appropriate for the tasks?
- Once you have established areas for improvement, determine how this will occur by developing a professional development plan. Questions to ask yourself will include the following.
- What are my objectives?
- What are the priorities for achieving these?
- What activities do I need to undertake to achieve my objectives?
- What resources do I need?
- What are my timelines?
- Identify three professional development activities in your PD plan (for example, training, networking or professional development) designed to achieve goals and overcome weaknesses set out in your PD plan. Ensure you are able to perform the activities within the allotted assessment time.
Note: Ensure you gather third-party verification of participation and performance in at least three activities, including at least two activities involving networking. Use reports from three different third parties.
Acceptable third parties include: your managers, superiors, trainers and assessors (for additional training undertaken), industry peers (for networking undertaken).
- Complete a written reflection detailing:
- answers to reflection questions in step 1 above
- how you will continue to develop your skills and knowledge through professional development and networking.
| Describe what happened and how: The incidence occurred on Wednesday when one of the clients fell and broke her wrist. The client had decided to use the emergency door since the exit door was already blocked by the boxes of paper. The client got helped by one of the agents who handled the exit door after hearing the call for help. The agent had no idea of what had happened and ended up criticizing the client’s high heels. This made the client feel humiliated and felt a need to sue the company. The client was later taken to women’s hospital by the Ambulance | |||||||||||
| SUGGEST CORRECTIVE ACTIONS | |||||||||||
| The Australian hardware management should be able to identify the potential opportunities and threats and manage them. For instance, the oily substance noted by the member of the staff on the stairwel | |||||||||||
| 3 Details of witnesses | |||||||||||
| Name: Job title:
Name: Job title: Name: Job title: |
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| Sign: Date: | |||||||||||
| Injury report | |||||||||||
| Status: | q Employee | q Contractor | q Other | ||||||||
| Outcome: | q Near miss | q Injury | |||||||||
| 1. DETAILS OF INJURED PERSON | |||||||||||
| Name: Phone: (H) (W) | |||||||||||
| Address: Sex: q M q F | |||||||||||
| Date of birth: | |||||||||||
| Job Title: | |||||||||||
| Start time: q am q pm | |||||||||||
| Work arrangement: | q Casual q Full-time q Part-time q Other | ||||||||||
| 2. DETAILS OF INCIDENT | |||||||||||
| Date: Time: | |||||||||||
| Location: | |||||||||||
| Describe what happened and how
The client fell and broke the wrist. The agent who went to help the client did not know what had happened and criticized the client’s high heel. This led to the humiliation of the client resulting in mental trauma. The fall could have produced due to the odor and oily substance that was on the stairwell. The incidence was reported verbally to the manager who did not take any action. |
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| 3 Details of witnesses | |||||||||||
| Name: Phone: (H) (W) | |||||||||||
| Address: | |||||||||||
| 4. DETAILS OF INJURY | |||||||||||
| Nature of injury: sprain | |||||||||||
| Cause of injury: fall | |||||||||||
| Location on body: The wrist on the forearm | |||||||||||
| 5. TREATMENT ADMINISTERED | |||||||||||
| First aid given q Yes q No | |||||||||||
| First aider name: | |||||||||||
| Treatment: | |||||||||||
| Referred to: | |||||||||||
| SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER | |||||||||||
| 6. DID THE INJURED PERSON STOP WORK? | |||||||||||
| q Yes q No If yes, state date: Time: | |||||||||||
| Outcome: | |||||||||||
| q Treated by doctor q Hospitalised q Workers compensation claim | |||||||||||
| q Returned to normal work q Alternative duties q Rehabilitation | |||||||||||
| 7. INCIDENT INVESTIGATION (comments to include causal factors): | |||||||||||
| The incidence occurred due to the following factors the ignorance. The member of staff who noted the oily substance on the stairwell could inform the manager inform of written communication.
Poor communication. The management failed to identify the possible risks which could help in taking appropriate actions to prevent any accident for both employees and the customers. This is in accordance to the Australian Hardware risk management plan. It states that the essential indicators for any risk should be pointed out, monitored closely and the action to be taken where possible by all the members of staff. |
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| 8. RISK ASSESSMENT | |||||||||||
| Likelihood of recurrence: | |||||||||||
| Severity of outcome: | |||||||||||
| Level of risk: | |||||||||||
| 9. ACTIONS TO PREVENT RECURRENCE | |||||||||||
| Action | By whom | By when | Date completed | ||||||||
| Training the staff of all levels
Regular updating of the risk management policies procedures Reporting the accidents and the dangers Providing the proper equipment |
|
1/3/2018
1/4/2018 2/5/2018 3/6/2018 |
April 2018
May 2018 June 2018 July 2018 |
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| 10. ACTIONS COMPLETED | |||||||||||
| Signed (Manager): | |||||||||||
| Title: Date: | |||||||||||
| q Feedback to person involved Date: | |||||||||||
| 11. REVIEW COMMENTS | |||||||||||
| WHS committee / staff meeting: | |||||||||||
| Reviewed by site Manager (signed): Date: | |||||||||||
| Reviewed by Health and Safety Rep. (signed): Date: | |||||||||||
| Likelihood of the risk | Impact of the risk |
| The chemical spillage occurs as result of the unsaleable or the wastage due to poor maintenance of inventory and monitoring of the sales.
This can be ranked as medium risk with respect to Australian hardware risk management action plan. |
Chemical spillage for example oil can make the customers and employees fall and get injured hence incurring the company extra expenses and wastage of time.
Therefore, ranked as high risk in the Australian management action plan. |
Risk mitigation
Briefly describe any action that should be taken to prevent the risk from occurring.
The first action which should be taken to prevent oil from spilling in a working place like Australian hardware is to make use of secondary containment.
This involves use of other containers to seal the oil carrying container when transporting from one location to another.
The secondary containment can also be placed on the spill trays to hold any oil that spill accidentally thus preventing it from spilling on the floor.
The containment should be properly disposed. This is because these materials are compatible with the spilled oil.
Contingency action
Briefly describe any action that should be taken, should the risk occur, to minimize its impact.
The first step to take when dangerous chemicals like oil spills on the ground is ensuring one gets there.
Immediately ensure all the other members of the staff are aware about the hazard. This can be done through printed notices on the wall so as to be seen by the new visitors especially the customers.
The next step is to ensure the oil spill does not become worse. In case there is any way to minimize the chances of becoming more worse, the action can be taken.
Confirm the type of the oil spill the use the absorbent material to stop the oil from spreading to other areas. The material should be spread around the perimeters of the oil spill and after spreading the material they should be completely locked from access.
Lastly collect and dispose the material that was used in containing the spill.
Ensure all the equipment like the dustpans that ware used in cleaning up are properly disposed.
Supporting the documentation
Details of any supporting documentation used to substantiate this risk.
The document used in substantiating the chemical spill risk in this case is chemical spill management guidelines by the Wollongong University of Australia.
The document has provided clear outlined techniques on the management of the laboratory and other chemical spills in order to minimize its effect on the individual health.
The guidelines in this document can be applied to other working places especially those transport and store the chemicals.
Risk register
| Risk | Likelihood
H/M/L |
Impact
H/M/L |
Risk response
(Contingency Strategies) |
Responsible |
| Environmental pollution risk | low | medium | Training the staff members on appropriate procedures to reduce the pollution | Operational manager |
| Failure in complying with the health and safety procedures | high | medium | Monitoring of any environmental risk every month | Supervisor |
| Poor handling of chemical equipment | medium | high | Monitoring of how workers are handling the equipment daily | Store manager |
| Receiving of the low quality from the suppliers | low | medium | Continuous assessment of the quality products | General marketing manager |
Record of Task 1
| Learner details | Assessor details | |||||||||||||||||
| Name : | Name: | |||||||||||||||||
| Unit Code: BSBMGT605 | Unit Name: Provide leadership across the organisation | |||||||||||||||||
| Site: | Date: | |||||||||||||||||
| Record of assessment results (please tick appropriate box) | ||||||||||||||||||
| Assessment activity | Satisfactory | Date | More evidence | Date | ||||||||||||||
| Task 1 – scenario- Communicate organisational mission and goals-Scenario 1 incident report | ? | ? | ||||||||||||||||
| Task 1 – scenario- Communicate organisational mission and goals – Scenario 1 Risk analysis | ? | ? | ||||||||||||||||
| Task 1 – scenario- Communicate organisational mission and goals – Scenario 1 updated risk register | ? | ? | ||||||||||||||||
| Task 1 – scenario- Communicate organisational mission and goals -Scenario 2 Presentation notes | ? | ? | ||||||||||||||||
| Context detail.
Assessor to record |
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| Attempts – | Attempt 1 | / / | Attempt 2 | / / | Attempt 3 | / / | ||||||||||||
| Appeals | If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes | |||||||||||||||||
| Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic | ||||||||||||||||||
| Assessor name | Assessor signature | Date | ||||||||||||||||
| Student declaration – I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment. |
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| Name: | Signature: | Date: |
| Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to: | ||
| Assessor Intervention (if applicable) – did you need to assist the student in this assessment. If so please explain: | ||
| Oral Assessment ? Written Assessment ? | ||
| Comments | ||
Assessment task 2
| Item | Milestone | Responsibility |
| Conducting the assessment of the staff members | monthly | The general manager to list all the company’s position and establish where there is a gap |
| Implement behavioral competency interview | Monthly/ quarterly | General human resource manager will ensure the interview procedures are implemented |
| Improving Communication competency | Quarterly | The Human resource manager will be responsible in seeing all employees adhere to relevance of proper communication channels. |
| Developing proper method for the record keeping | monthly | The human resource director will be required to produce up-to-date information. |
| Establishing the priorities to address the threats and weaknesses of the company | Monthly and quarterly | The general operation manager will establish a list of the possible strengths and the weakness that need to be addressed |
Budget
| Project Name: | ||
| Income | Incl. GST | Excl. GST |
| The strategic change plan budget | $12000 | |
| Total income | ||
| Expense | Incl. GST | Excl. GST |
| Developer/writer | $800 per month | |
| Advertising and promotions consultant | $600 per month | |
| WHS trainer/facilitator | $800 per month | |
| Anti-discrimination trainer/facilitator | $800 per month | |
| Mary Stewart (WHS consultant) | $800 per month | |
| John Ng (CPA) | $800 per month | |
| Promotions package: email, social media, trade magazine placements, local newspaper copy | $4000 | |
| Subtotal | $9000 | |
| Contingency (+10%) | ||
| TOTAL | ||
| Signature: ________________________________________
Date: _____/_____/______ |
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| what | who | purpose | When/frequency | Type/ methods |
| Assessment of the staff members | General manager | To provide the list of all the staff members and the gaps within the company | Weeks 1-8 | |
| Implementing the behavioral competency | Human resource manager | To ensure the interview procedure are implemented | Weeks 1-9 | meeting |
| Developing the systems for the record keeping | General human resource director | To monitor the update of the day-to-day information | monthly | emails |
| Addressing the strengths and the weaknesses of the company | General operation manager | To provide the list of the weakness and the strength of all the staff members | quarterly | meeting |
| Improve the communication competency | Human resource manager | To offer regular training on appropriate methods to communicate with different customers | Quarterly | Meeting and newsletter |
| Learner details | Assessor details | |||||||||||||||||
| Name : | Name: | |||||||||||||||||
| Unit Code: BSBMGT605 | Unit Name: Provide leadership across the organisation | |||||||||||||||||
| Site: | Date: | |||||||||||||||||
| Record of assessment results (please tick appropriate box) | ||||||||||||||||||
| Assessment activity | Satisfactory | Date | More evidence | Date | ||||||||||||||
| Task 2 – scenario- Influence groups and individuals- Action plan for implementation (appendix 3) | ? | ? | ||||||||||||||||
| Task 2 – scenario- Influence groups and individuals- Budget (appendix 3) | ? | ? | ||||||||||||||||
| Task 2 – scenario- Influence groups and individuals- Communication plan (appendix 3) | ? | ? | ||||||||||||||||
| Task 2 – scenario- Influence groups and individuals- Drafts of evolving planning documents | ? | ? | ||||||||||||||||
| Task 2 – scenario- Influence groups and individuals- Presentation notes | ? | ? | ||||||||||||||||
| Context detail.
Assessor to record |
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| Attempts – | Attempt 1 | / / | Attempt 2 | / / | Attempt 3 | / / | ||||||||||||
| Appeals | If you receive a Not Satisfactory assessment result you have the right to appeal. You have two assessment attempts. After the second attempt arrangements for payment will be made for reassessment purposes | |||||||||||||||||
| Assessor Feedback to learner: The assessor must write full feedback to the learner that is constructive and not generic | ||||||||||||||||||
| Assessor name | Assessor signature | Date | ||||||||||||||||
| Student declaration – I hereby certify that this assessment is my own work, based on my personal study and/or research. I have acknowledged all material and resources used in the presentation of this assessment whether they are books, articles, reports, internet searched or any other document or personal communication. I also certify that the assessment has not previously been submitted for assessment in any other subject or any other time in the same subject and that I have not copied in part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will not cheat or plagiarise, or copy from another student during the completion of this assessment. |
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| Name: | Signature: | Date: |
| Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks it was applied to: | ||
| Assessor Intervention (if applicable) – did you need to assist the student in this assessment. If so please explain: | ||
| Oral Assessment ? Written Assessment ? | ||
| Comments | ||
Task 3
Roles and Responsibilities.
| Roles | Name/s | Responsibilities | Signature/s
(If required) |
| The board of directors | Holden Green Wright Green
David Mifsud Mary Chu Elizabeth Midden Susan Black *380 |
Approve the resources and funding
Resolve any emerging issues and conflicts Provide the direction to the managers. |
N/A |
| The Project manager | N/A | Manage the project budgets
Handle the problem resolutions. Supervise the consultations. Lead the managers towards achieving the set objectives of the company. |
N/A |
| General marketing manager | N/A | The main responsibility is maintaining contact with the suppliers.
Analyzing the consultation with the market researchers. |
N/A |
| General operation manager | N/A | Regular training of the remaining members of staff
Promote the focus on the training |
N/A |
| Project Name: | |||||
| Income | Incl. GST | Excl. GST | |||
| Total income | |||||
| Expense | Incl. GST | Excl. GST | |||
| Managers | $800 | ||||
| Training rooms | $100 | ||||
| Paper | $150 | ||||
| Projector | $3000 | ||||
| Subtotal | $4050 | ||||
| Contingency (+10%) | $405 | ||||
| TOTAL | $4455 | ||||
| Signature: ________________________________________
Date: _____/_____/______ |
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Task 4
| Time frame | My personal goals are: | My professional goals are: |
| Next 12 months | To know all members of my department and establish my trust and confidence with them.
I will be able establish the major training areas within the Australian company and any existing conflict and the social life. I will be much ready to learn a lot from the other experienced managers in order to gain more experience, knowledge, trust and friendship Improve proper planning in decision making through experiences gained from the business analysis procedures |
Be able to create an expansion of the company’s products to the commercial markets.
I will be able to increase the satisfaction of the client before the year ends Implement the processes that will enhance the improvement of the various techniques in order to increase uptime of quality and the equipment. Help the other employees to learn new skills that will enable the company to achieve its goals. |
| Next five years | Gain more promotions to the middle management
Winning the support of the working colleagues and other senior managers. I will be able to carry out a responsibility in managing a large team of workers. I will be in capable of heading a department. |
I will ensure the company has achieve a significant % increment of the new client arrivals.
Develop a quality process of data keeping and data analysis. I will increase consumers sale by a significant percentage increase. To establish other innovative services with respect to our client’s feedback outcome |
| Timeframe | personal | professional |
| Weaknesses | Low self-esteem
Lack of confidence Slow in decision making |
The inability in gathering of the information
Inability in utilizing the available resources A weakness in establishing a future image for the organization |
| Strengths | Self-drive in accomplishing the set mission and goals of the organization.
Its my desire to always complete a very challenging task. Always have perseverance in overcoming obstacles. A big desire in influencing other individual towards achieving a common goal. |
Thinking strategically
Seeing the essence of achieving every set goal as operational manager. Being creative. Am an open-minded person |
| Gaps/barriers/ obstacles and solutions
Establishing an online management to manage the online store. |
More convenience for the clients to make their order without necessarily visiting the ware house
The system will help in reducing the errors |
It’s a nice opportunity for the client who want the personal service. |
| Identified gap | Development activity | Details | Objective of development/ networking activity | Timeframe | Cost |
| A team supervisor | Improving the leadership skills through training | The training shall be provided by the line managers | This development will help in boosting my strategic planning skills. | 6 months | $3000 |
| Team manager | Together with other managers will conduct the survey of the market environment | The line manager of every product area | This will help in increasing the satisfaction of the customers. | 4 months once in a year | $2000 |
| The area manager | To conduct a networking session together with the line manager | The management board together with the team manager | To establish other innovative services with respect to our client’s feedback outcome | 12 months | $1000 |
| Skill | Description of how candidate demonstrated skill/knowledge. Provide |
| Demonstrates interpersonal skills to communicate and inspire the trust and confidence of others, and ensure their cooperation and support. | The candidate has the skills to help in communicating the goals of the company.
For example, this has been observed when conversing with the customers. The candidate has bee able to work other members of the staff in resolving the conflicts within the organization. |
| Demonstrates networking skills to ensure support from key groups and individuals for concepts/ideas/ products/services. | The candidate has been able to build respect, trust and confidence.
This has been observed through the consultations from different subordinates like consulting the General manager on training arrangements. The candidate was able to demonstrate his/her ideas through good presentation of the company to the media and to the community. |
| Applies business ethics. | The candidate demonstrated honesty through establishing transparent procedures in serving the customers an ethical that has greatly won our reputation with our clients
Demonstration of appropriate communication skills with other workers has provided conducive environment aligned with laws within the human resource and standards of ethics. The candidate has shown transparent communication with other stakeholders like the suppliers. For example, during the agreements and payment of the bills. |
| Ensures performance is continuously improved through participation in professional development, networking, etc. | The candidate demonstrated good self-performance through the engagement with a wide range of professional within the company.
For example, took part in company’s network and different programs like training. |
| Signature: ________________________________________
Date: _____/_____/______ |